Returns & Exchanges
As our customer, your satisfaction is very important to us. If there are any cosmetic or functional issues with the product upon receiving it, you can return it within 30 days of delivery for a new watch. If there are any functional issues with the watch within the first 365 days you can return the watch for a new one.
Follow these steps to return or exchange your products:
1.) Contact us at https://duffywatches.com/pages/contact-us
2.) Please provide your name, order number, and information around why you are reaching out to us!
3.) Upon receiving your request we will review the request and respond within 2-3 business days.
4.) If we approve the request, we will send you instructions on sending the watch back to us.
Items can be returned for a store credit.